How to Buy from Sugargoo: A Step-by-Step Guide

01.Finding the Items:

Browse China's online e-commerce platforms, such as Taobao / Tmall / JD.com. Find your ideal sellers info & products through social media, e.g., Reddit, Instagram or TikTok. Copy the product link or name/shop's link/the order number and paste it into the Sugargoo search bar.
Alternatively browse sugargoospreadsheet for direct links to Sugargoo products

When submitting your order, you have the option to directly select the color, size, and quantity of your desired items, and even add special remarks. Simply click “Buy Now” or “Add to Cart”. At Sugargoo,Sugargoo prioritize your shopping convenience. To ensure your satisfaction, They provide Quality Check pictures of previously sold and shipped items. Before placing your order, you'll also have access to crucial information such as sales data, average shipping time, weight, volume, net weight/volume. Plus, for our esteemed customers with 300 VIP points and above, you can view in-warehouse photos before finalizing your purchase!

Choose the destination country. Upon purchase, your items will be initially dispatched by the seller to the Sugargoo warehouse in China. Once the order has been received and stored in our warehouse, you can conveniently access it through the [Personal Center - Warehouse] page. From there, you can proceed to submit an international parcel request and provide the necessary detailed address for shipping. If you desire more comprehensive pictures beyond Quality Check photos, simply opt for Extra Photos before finalizing your order."

Choose your country and select a preferred payment method. You'll be required to cover the fee, which comprises the product cost and domestic shipping fee (both charged by the seller). Please note that the international shipping fee is not included.
Accepted Payment Methods: PayPal, Credit Cards, Alipay Plus, Stripe, UnionPay, Alipay, Applepay and more.

After confirming your order, Sugargoos team initiates processing within 6 working hours. They contact the seller to acquire your items, and subsequently await their shipment to our facility. Typically, this shipping process takes approximately 3 to 5 working days. Throughout the Purchase process, you'll receive internal messages promptly should any issues arise, such as requiring additional information from your end. For further inquiries or clarifications, feel free to click on 'Contact' to reach out to our shopping agents. They will diligently respond to your queries within 24 hours through the order enquiry section.

Sugargoo ensures rigorous quality checks for your items, accessible for review in the [Personal Center - Warehouse] section upon storage. Upon acceptance of the product, Sugargoo will securely store it in the warehouse. In case of dissatisfaction, Sugargoo dedicated agents team will assist in negotiating with the seller for returns or exchanges. Once your items reach the Sugargoo warehouse, Sugargoo provide complimentary storage for up to 90 days. This enables you to consolidate your purchases and ship them together in a single parcel, thereby optimizing shipping costs.

Once your items are marked as 'Stored', navigate to the 'Warehouse' section. Select the desired item and proceed to click on "submit" to organize international delivery. This involves entering the overseas address, specifying package details, selecting a preferred shipping method, initiating declaration procedures, and settling the international shipping fee.

Choose your preferred payment method to cover the international shipping fee. The international shipping fee is determined based on factors such as the estimated weight of the product, the chosen shipping method, and the destination. For assistance in estimating the shipping fee, please refer to https://www.sugargoo.com/#/order/freightEstimatefor calculating shipping estimation.

Upon submission of your delivery order, Sugargoo meticulously package and dispatch your items. Track your package's journey and monitor its shipping progress conveniently through the "Parcel" page, using the provided tracking number. Once your parcel is safely received, feel free to share your shopping experiences by reviewing the product on Sugargoo and apply for rewards.

By following this comprehensive guide and utilizing sugargoospreadsheet, you'll confidently navigate the process of buying items from Sugargoo. Save your favorite items to the watchlist on sugargoospreadsheet for quick access, easy comparison, and to check prices. Ensure a seamless and enhanced shopping experience with over 5000 unique products at your fingertips. Happy shopping!

Tags